Moscow and Paris, September 2 2020
Atos, a worldwide chief in electronic transformation, has correctly introduced a worldwide help challenge for its new customer PERI, one particular of the world’s biggest suppliers and suppliers of formwork and scaffolding units, to give help for a lot more than 7,000 PERI staff members throughout 56 nations.
Because the begin of this deal, which commenced in November 2019, the organization has correctly executed three introductory phases, which now give a centralized shopper help desk to help a lot more than 7,000 PERI staff members throughout the world. Atos not only improved the high-quality of provider and improved user satisfaction, but also reduced provider fees.
“In unique areas of PERI’s existence, the IT help provider was fragmented – someplace the perform was carried out with community contractors, someplace the difficulties ended up solved by the firm’s own means. Synergy with Atos allowed us to unify the provider shipping and delivery method, create a frequent strategy for monitoring benefits and establish key overall performance indicators, which simplified both equally the method of speaking to help and its control by the administration,” stated Pavel Puzanov, IT Supervisor of Jap and Northern Europe, PERI GmbH.
In the present phase, Atos fully offers first line help, which involves each working day help difficulties this sort of as incident administration, facts requests, entry administration in addition to help of business enterprise programs. Atos is now starting up the subsequent stage which will give second line help for PERI customers. New instructions of electronic transformation of the customer are remaining formulated and talked about.
“Having entered the operational stage of the challenge at the time of the worldwide pandemic disaster, when staff members are switching to a remote manner of perform, and user requests are getting a unique character because of to modifications in the organization, we even now managed to well timed respond to the prevailing disorders and be adaptable in supplying companies during the COVID-19 time period, while observing all the phrases of the SLA,” stated Sergey Klyuev, Head of Infrastructure and IT Expert services of Atos in Russia.
The PERI worldwide customers help challenge has come to be one particular of the biggest Atos jobs in Russia in phrases of its geography. Delivering provider in Russian, English and German, Atos managed to meet up with the high demands of the customer for the stage of language abilities of the crew.
“Thanks to cooperation with PERI, our experts ended up capable to once again demonstrate the skills of Atos in Russia on the worldwide marketplace, supplying high-quality provider to a lot more than 7,000 customers about the entire world. We are open to further more jobs with PERI and are ready to give adaptable help to the customer in the changing marketplace disorders,” stated Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a worldwide chief in electronic transformation with one hundred ten,000 staff members in seventy three nations and once-a-year profits of € twelve billion. European range one particular in Cloud, Cybersecurity and Superior-Performance Computing, the Team offers finish-to-finish Orchestrated Hybrid Cloud, Huge Knowledge, Organization Applications and Electronic Workplace answers. In the British isles & Eire Atos delivers business enterprise know-how answers for some of the country’s biggest general public and non-public sector organisations The Team is the Globally Details Technologies Partner for the Olympic & Paralympic Video games and operates under the makes Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), shown on the CAC40 Paris stock index.
The purpose of Atos is to aid style the long run of the facts area. Its skills and companies help the enhancement of knowledge, education and learning and exploration in a multicultural technique and lead to the enhancement of scientific and technological excellence. Across the entire world, the Team allows its buyers and staff members, and users of societies at substantial to stay, perform and create sustainably, in a protected and protected facts area.
Global: Laura Fau | [email protected] | +33 6 seventy three 64 04 18 | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-93