Anthem offers members Alexa voice assistant for prescription refills, other services

Customers of Anthem’s industrial professional medical and dental well being designs can now use Alexa-enabled devices to buy prescription refills and seem up well being strategy information and facts.

Anthem Skill can be used by way of an Alexa-enabled gadget these types of as an Amazon Echo or the Alexa app on a cellular phone.

Prepare customers who want to use the services will will need to hyperlink Anthem Skill to their Anthem account, working with the exact ID and password they use to log into or the Anthem mobile app. The information and facts presented by way of  Anthem Skill is pulled from the exact source as the member portal so there will be no variation in the information and facts readily available by way of these resources.

Right after linking their account, clients can inquire Alexa thoughts about the balances in their well being price savings accounts and well being reimbursement accounts their progress in meeting the plan’s deductible their out-of-pocket optimum   prescription refills, renewals and buy status and also plan, reschedule, and terminate a connect with back again from member solutions.

Anthem Skill can only access information and facts from a member’s existing Anthem-affiliated industrial well being strategy. Customers will not be ready to access information and facts from other/former well being designs. 

The interactions comply with federal HIPAA privacy rules, and any information and facts saved is completed so in an accumulated, de-recognized way.


Consumers increasingly want a individualized and practical digital healthcare working experience.

Numerous of Anthem’s affiliated well being designs, these types of as Anthem Blue Cross and Blue Protect in Ohio, are incorporating Anthem Skill for their industrial well being strategy customers. 

Anthem anticipates generating well being strategy information and facts readily available for its vision strategy later on this yr, along with other updates. 

THE Much larger Trend

The addition of voice activated member solutions is the subsequent phase in the use of digital technological know-how for a extra practical customer healthcare working experience.

In November 2019, Amazon jumped into the treatment adherence house with a new characteristic that permit end users hyperlink up their pharmacy prescription information and facts and get reminders about when to get their supplements and buy refills. 

In March, To start with Databank, a healthcare seller, declared that individuals would have access to a wide assortment of drug information and facts from FDB by way of basic queries by using Alexa. 

ON THE History

“We do the job each day to make a information-pushed, basic, and individual healthcare working experience for our customers,” claimed Steve Martenet, president of Anthem Blue Cross and Blue Protect in Ohio. “Expectations have developed and people today want secure and simple-to-use access to their well being information and facts across a number of devices which includes phones, tablets, pcs and digital assistants. Enhancing the Anthem talent for Alexa is just the most up-to-date phase in our digital-first tactic to healthcare.”

Twitter: @SusanJMorse
Email the author: [email protected]

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