New contact center model helped Dana-Farber improve the patient experience

The Dana-Farber Most cancers Institute, a Harvard Health care Faculty teaching hospital, just lately underwent a change to its get in touch with middle to boost how it connects with clients.

“One particular of our ambitions was to determine out a way to boost the individual working experience so that we could definitely consist of and seize all of these unique details of get in touch with for clients,” Kathleen Keavany, the vice president of Ambulatory Scientific Operations at the Dana-Farber Most cancers Institute said during a HIMSS20 Electronic session.

Commencing in 2017, Dana-Farber began modifying how it manages individual

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